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Old 12-17-2012, 12:00 PM   #6394
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Quote:
Originally Posted by Kane Knight View Post
I forget that the US, shitty as it is, borders on the pinnacle of services for the Deaf.

Do you guys not have anything like Relay, though? In the states, there's a national service that allows you to use a third party to communicate via TTY or computer. While not ideal, it would certainly allow a customer to deal with being Deaf.

...What can I say? My ex has a Deaf brother and my current girlfriend is hard of hearing in one ear. I'm pretty familiar with this stuff.
Yeah, we do. I used to work in a call centre 8 years ago and we had specified agents trained to deal with the Relay type system because some of our agents would get frustrated by the delay. I was one of them and I dealt with it about twice.
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