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I was on hold for a total of 40 minutes and I spoke to someone for 5 minutes.
He told me how to stop that "loop" situation I had. I need to do something that involves multiple broswers or the privacy setting on the browser or a second device. So unnecessarily convoluted, I'm surprised they didn't ask me to hop on one foot or hold my breath while I did it or something.
Got auto-renew turned off and he switched me to a month fee. That way I get to game online over Christmas and then my gold account is silver afterwards.
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